Shipping policy
SATS TILES – Shipping & Delivery Policy
Delivery charges
Within our standard delivery area, standard delivery is £49.99 on orders up to and including £799, and orders over £799 qualify for free standard delivery.
These charges apply to indoor tiles, outdoor tiles and accessories delivered within our standard delivery area (see Delivery area below).
Delivery times
Within our standard delivery area, we usually dispatch tiles and accessories the next working day, and they are then normally delivered within 3–4 business days. Delivery dates and times are estimates unless expressly agreed otherwise.
Delivery area
Our standard delivery area is mainland England, Wales and Scotland, including islands with a road or bridge link to the mainland such as Anglesey, except the destinations below.
We do not deliver to islands without a road or bridge link to mainland Great Britain, including Shetland, Orkney, the Western Isles, Mull, Islay, Jura, Coll, Tiree, Bute, Arran, Cumbrae, the Isle of Wight and the Isles of Scilly. We also do not deliver to Northern Ireland, the Isle of Man, the Channel Islands, BFPO or addresses outside Great Britain. These exclusions apply even if the address falls within a postcode range listed below.
For otherwise eligible addresses in selected northern and remote Scottish postcodes AB, IV, KW1–KW14, PA20–PA80, PH8–PH13 and PH15–PH50, including Skye, please obtain a delivery quote before ordering. The no-delivery exclusions above still apply. Call 01753 316106 or WhatsApp 07955 501595 with your full delivery address and the products and quantities required. We will confirm delivery availability and the full delivery charge before you pay. Standard and free delivery offers do not apply to these addresses.
If an order is placed for a no-delivery destination, we will cancel it and refund the full amount paid, including any delivery charge. If an order is placed for a quote-first destination without an agreed delivery quote and the correct delivery charge, we will also cancel it and refund the full amount paid, including any delivery charge.
Checkout does not offer delivery to Northern Ireland, the Isle of Man, the Channel Islands, BFPO or addresses outside Great Britain.
Kerbside delivery
Tile and pallet deliveries are kerbside only, unless otherwise agreed in writing.
The driver will deliver to the nearest safe and accessible point at the delivery address. Drivers are not required or insured to carry goods inside the property, unpack pallets or move individual tile boxes.
Customers are responsible for ensuring suitable vehicle access and for arranging sufficient assistance to move goods from the kerbside after delivery.
Receiving your order
Please inspect your delivery as soon as reasonably possible. Where visible damage or shortages are apparent, please note this on the delivery paperwork before signing where possible.
Any damage, breakage, shortage, incorrect item or obvious defect should be reported to us in writing within 48 hours of delivery, together with your order details and clear photographs.
This 48-hour reporting request helps us investigate transport claims quickly and does not affect your statutory consumer rights.
Failed deliveries
If a delivery cannot be completed because nobody is available, access is unsuitable, or incorrect delivery information has been provided, additional redelivery, collection, storage or handling charges may apply.
Contact
SATS TILES / Sats Group Ltd
Unit 3, Tomo Industrial Estate
Packet Boat Lane
Uxbridge
UB8 2JP
Email: sales@satstiles.co.uk
Landline: 01753 316106
Mobile / WhatsApp: 07955 501595
For fuller delivery information, please see our Shipping & Delivery page.