Shipping and delivery
Pricing breakdown
We provide reliable delivery for tiles, samples and accessories. Our standard delivery options are shown below:
| Delivery option | Estimated time | Cost |
|---|---|---|
| Indoor tiles and accessories | 3-4 business days | £49.99 (free on orders over £799) |
| Samples | 2-3 business days | Free |
| Outdoor tiles - full pallet | 3-4 business days | Free |
| Outdoor tiles - split pallet | 3-4 business days | £49.99 delivery and split-pallet handling fee |
Free delivery
We offer free standard delivery on indoor tile and accessory orders over £799 to mainland UK addresses. Additional charges may apply to remote areas or expedited delivery services.
Outdoor tile delivery
Full pallets of outdoor tiles are delivered free of charge. Orders that do not fill a complete pallet incur a £49.99 delivery and split-pallet handling fee. For the best value, select the full-pallet purchase option on the outdoor tile product page.
How will the tiles and other accessories be delivered?
All deliveries are kerbside. This means:
- Our delivery partners will bring your order to the nearest accessible point at your property
- Drivers are not permitted to enter your property or assist with moving goods inside
- You will be notified of the estimated time of arrival (ETA) via email and/or SMS the day before delivery
- For large or heavy items, please ensure you have assistance available to help move the products into your property
How to receive the delivery?
To ensure a smooth delivery experience, we recommend the following:
- Be available at the delivery address during the scheduled delivery window
- Inspect the packaging for any visible damage before accepting delivery
- Sign for the delivery only after confirming the correct items have been delivered
- If you cannot be present, arrange for someone else to accept the delivery on your behalf
Delivery Tracking
Once your order has been dispatched, you will receive a tracking number and link via email. This will allow you to monitor the progress of your delivery in real-time.
Failed Delivery Attempts
If no one is available to accept the delivery when our courier arrives, they will:
- Leave a card with instructions on how to reschedule the delivery
- Attempt to deliver again on the next business day
- After two failed attempts, your order may be returned to our warehouse, and additional delivery charges may apply for redelivery
Delivery Restrictions
Please note the following delivery restrictions:
- We currently only deliver to mainland UK addresses
- Additional surcharges may apply for deliveries to Scottish Highlands, islands, and other remote areas
- We cannot guarantee specific delivery times, only delivery dates.
Contact Us
If you have any questions about our shipping policy or need to make special arrangements, please contact our customer service team at sales@satstiles.co.uk.