Frequently Asked Questions
How are tiles sold?
Tiles are sold in full boxes only. Product pages show the box coverage and the number of tiles per box where that information is available.
Are prices shown including VAT?
Yes. Customer-facing prices on the website include VAT.
How much is delivery?
Within our standard delivery area, delivery is £49.99 on orders up to and including £799 and free on orders over £799. Selected northern and remote Scottish postcodes are quoted separately, and some destinations are not delivered to – see Where do you deliver?
How long does delivery take?
Tiles and accessories are normally delivered in 3–4 business days.
Where do you deliver?
Mainland England, Wales and Scotland, including islands with a road or bridge link such as Anglesey. We do not deliver to islands without a road or bridge link, Northern Ireland, the Isle of Man, the Channel Islands, BFPO or outside Great Britain. Selected northern and remote Scottish postcodes need a quote first: please call 01753 316106 or WhatsApp 07955 501595 before ordering. Orders placed for an excluded destination, or for a quote-first postcode without an agreed quote, are cancelled and refunded in full. Full details on our Shipping and Delivery page.
How are tile orders delivered?
Tile deliveries are kerbside. Drivers bring the order to the nearest accessible point at the property and are not permitted to move goods inside.
What if my order arrives damaged or short?
Please inspect your order as soon as reasonably possible and report damage, breakages, shortages or incorrect goods to us in writing within 48 hours of delivery, with clear photographs and your order details. This helps us investigate quickly and does not remove any statutory rights you may have.
Can I return tiles bought online?
If you are a consumer buying qualifying goods online, you normally have a statutory right to cancel within 14 days of receiving the goods and then a further 14 days to return them. In addition, SATS may approve discretionary returns of surplus standard-stock tiles up to 28 days from delivery, provided they are unopened, unused and in resaleable full boxes. Discretionary returns may be subject to our stated return limits and restocking charges. See our Returns and Refunds page for full details.
Can I visit the showroom?
Yes. Our showroom is at Unit 3, Tomo Industrial Estate, Packet Boat Lane, Uxbridge, UB8 2JP.
What are the showroom opening hours?
Monday–Friday: 07:00–19:00
Saturday: 09:00–17:00
Sunday: 10:00–16:00
Do you offer tile samples?
We are not currently offering tile samples for online ordering.
How can I contact SATS TILES?
Call 01753 316106, call or WhatsApp 07955 501595, or email sales@satstiles.co.uk.